Hotel Górsko Regulations – Wieliczka

§1 SUBJECT OF THE REGULATIONS

1. These Regulations define the rules for providing services, liability and staying on the premises of Hotel Górsko and constitute an integral part of the agreement concluded with the Guest.
2. The agreement is concluded upon signing the registration card, making a reservation, or paying a deposit or full payment for the stay.
3. By performing the above actions, the Guest confirms having read and accepted these Regulations.
4. The Regulations apply to all persons staying on the Hotel premises.
5. The Regulations are available at the Reception and on the Hotel website.
6. The Reception is responsible for assisting the Guest during their stay.

§2 HOTEL DAY

1. Hotel rooms are rented for hotel days.
2. Hotel day for individual Guests: from 4:00 PM to 11:00 AM the next day.
3. Hotel day for organized groups: from 4:00 PM to 9:00 AM the next day.
4. If the length of stay is not specified, it is assumed to be one hotel day.
5. Requests to extend the stay must be reported at Reception by 9:00 AM on the departure day.
6. The Hotel may refuse extension in case of no availability, unpaid charges, or violation of the Regulations.
7. Remaining in the room after check-out time results in an additional full-day charge.

§3 RESERVATION AND REGISTRATION

1. A valid photo ID and completion of a registration card are required for check-in.
2. All persons staying in the room must be registered.
3. The Guest may not transfer the room to third parties.
4. Unregistered visitors may stay in the room between 7:00 AM and 10:00 PM.
5. A refundable deposit is required:
   • 200 PLN per room per day (individual bookings),
   • 500 PLN / 100 EUR (group bookings).
6. The deposit may be reduced by the value of any damage.
7. The Hotel reserves the right to verify the credit card used to guarantee the reservation.
8. If a reservation is not cancelled by 5:00 PM on the day before arrival, the Hotel may charge the first night unless otherwise stated.
9. In case of early departure, payment for the commenced day is non-refundable.

§4 SERVICES AND ADDITIONAL SERVICES

1. The Hotel provides services according to its category and standard.
2. Complaints should be reported immediately at Reception.
3. The Hotel ensures safety, personal data protection in accordance with GDPR, and professional service.
4. Upon request, the Hotel provides free of charge:
   • wake-up service,
   • luggage storage,
   • safe deposit storage,
   • taxi ordering.
5. The Hotel reserves the right to charge the Guest’s credit card for unpaid services or damages in accordance with applicable law.
6. A baby cot is available upon request (subject to availability).

§5 PARKING

1. The hotel parking area is monitored and unguarded.
2. Parking fees:
   • 15 PLN per day per car,
   • 50 PLN per day per coach.
3. Parking fees are payable at Reception.
4. The Hotel is not liable for vehicles or items left inside them, in accordance with civil law.

§6 GUEST LIABILITY

1. Children under 12 must remain under constant adult supervision.
2. The Guest is financially liable for damages caused by themselves or accompanying persons.
3. Smoking, including e-cigarettes, is strictly prohibited.
4. Violation of the smoking ban results in a contractual penalty of 400 PLN.
5. The Hotel may refuse further services in case of violation of the Regulations.

§7 HOTEL LIABILITY

1. The Hotel is liable for items brought by Guests in accordance with the Civil Code.
2. The Guest must report damage immediately after discovery.
3. The Hotel may refuse to store valuable or dangerous items.

§8 NIGHT QUIET HOURS

1. Quiet hours apply from 10:00 PM to 6:00 AM.

§9 LOST AND FOUND

1. Items left in rooms will be stored for 3 months.
2. Upon request, items may be sent at the Guest’s expense.

Restaurant “GÓRSKO” Regulations

1. Breakfast is served from 6:30 AM to 10:00 AM.
2. Room service is subject to a 20% surcharge.
3. Bringing outside alcohol is prohibited.
4. Taking dishes and food to rooms is prohibited.